We’ve been with EZCom for about 12 years now, and I can confidently say they’ve been nothing short of exceptional.
When it comes to EDI, you just want it to work. That wasn’t our experience starting out — we originally launched with SPS Commerce, who at the time (and maybe still) was the dominant player in the space. Our first major order was around 10,000 boxes, each requiring a unique label. After days of label printing through SPS, we realized their system had a glitch that printed a multiple of each label — either 3x or 4x. With tens of thousands of labels and each one being unique, it was physically impossible to sort through the mess and salvage the order in time.
To say it was a nightmare is an understatement. We spent days on the phone with SPS tech support, desperately trying to fix things as a massive shipment deadline loomed. The issue even reached their CEO — who, to his credit, was a great guy and offered us extended free service. But it was clear: no amount of free service would justify staying if something like that could happen again.
That’s when we found EZCom — and we’ve been with them ever since. Nearly twelve years later, we’ve had zero issues. We get orders, we invoice, we get paid. I don’t have to think about it — and that’s exactly how EDI should work.
Their tech team is responsive and easy to work with, especially when onboarding a new retail partner. Their pricing is fair, and their leadership has always done right by us.
Highly recommend EZCom — they’ve earned our loyalty many times over. Review collected by and hosted on G2.com.
Very happy - no complaints - service works and great support Review collected by and hosted on G2.com.
Hello Jayme,
Thank you so much for taking the time to share your kind words on. We're truly grateful for your feedback and delighted to hear that our team has been able to support you with friendly and efficient service as you navigate the world of EDI.
We know that EDI can feel overwhelming at first, and it means a lot to us that you've found value in our solution as your business grows and partners with larger retailers. Supporting small businesses through that journey is at the heart of what we do.
Please know that we're always here for you—whether you have a question, need guidance, or simply want to explore new possibilities with us. Thank you again for your trust and partnership!
The eZCom Customer Support Team!
